ISO 37301:2021

ISO 37301:2021 is the certifiable international standard for Compliance Management Systems (CMS). It replaced ISO 19600:2014 (which was a guidance-only document) with a standard that can be independently audited and certified — providing organisations with a third-party-verified assurance that their compliance framework is effective, systematic, and accountable.

ISO 37301:2021 is needed by it: regulated organisations in financial services, healthcare, construction, energy, legal, and professional services. It replaced ISO 19600:2014 (which was a guidance-only document) with a standard that can be independently audited and certified — providing organisations with a third-party-verified assurance that their compliance framework is effective, systematic, and accountable.

Key requirements include: Legal & regulatory obligations register — laws, regulations, licences, contracts; Compliance risk assessment & risk appetite framework; Compliance governance structure — roles, accountability, reporting lines; Compliance policies, procedures & code of conduct. ICPL conducts a comprehensive gap assessment to identify your organisation's specific requirements against the standard and develops a tailored implementation plan.

ICPL follows a structured 8-step process: gap analysis, awareness training, documentation development, system implementation, internal audit, certification body audit support, non-conformance closure, and award of ISO 37301:2021. Each step is led by a dedicated senior consultant with documented deliverables and progress reporting.

A typical Singapore SME can achieve ISO 37301:2021 certification in 3–6 months. Larger organisations or those with complex operations may require 6–12 months. ICPL provides milestone-based project plans with clear deliverables, deadlines, and regular progress updates from day one.

Required documentation typically includes: management system policy, documented procedures, risk assessment records, internal audit reports, management review minutes, and corrective action records. ICPL develops all required documentation tailored to your organisation's operations and the standard's specific requirements.

ICPL is a consultancy firm — we help you prepare for and achieve ISO 37301:2021 certification. We do not issue the certification ourselves. The certification is issued by an independent, accredited body after a formal audit. ICPL supports you through the entire process, but the final certification decision rests with the certification body.

ISO 37301:2021 may be eligible for EDGE Grant (formerly EDG) support, which can offset up to 50% of qualifying consultancy costs for eligible SMEs. Grant eligibility, approval and funding are subject to Enterprise Singapore's assessment and are not guaranteed. ICPL assists with grant application and claims at no additional cost.

ICPL provides end-to-end certification support: gap assessment, awareness training, documentation development, system implementation, internal audit, certification body audit support, non-conformance remediation, and post-certification advisory. We also assist with EDGE Grant (formerly EDG) application and claims for eligible projects.

Before starting, we recommend: identifying key personnel to participate in the project, gathering existing policies and procedures, allocating internal resources for documentation and implementation, and securing management commitment. ICPL provides a detailed preparation checklist during the initial gap assessment to ensure a smooth project start.